Any student having a complaint related to the determination of eligibility for and/or provision of disability-related services and accommodations through the Office of Accessibility Resources & Service at UNC–Chapel Hill is entitled to prompt and equitable resolution of his/her complaint. There are three (3) options for seeking resolution:
(1) Expedited administrative review by the Associate Dean for Student Success and Academic Counseling, (2) formal University student grievance procedures, and (3) formal federal agency grievance procedures.
1. Expedited Administrative Review by Accessibility Resources & Service Advisory Committee
A student may report a complaint, either in person or in writing, to the Associate Dean for Student Success and Academic Counseling, CB# 3106 or by phone at 919-966-2143. The complaint should include the following:
(a). the nature of the complaint;
(b.) any relevant dates;
(c.) information about attempts to resolve the complaint with the ARS staff member most directly empowered to make adjustments; and
(d.) results of those attempts.
The student should also provide a signed Release of Confidential Information form for any information or documentation in the student’s file. Release forms may be obtained from the Associate Dean for Student Success and Academic Counseling.
The Associate Dean for Student Success and Academic Counseling shall determine if the complaint warrants an administrative review by an advisory committee. If he/she decides that a review is not warranted, the Associate Dean will contact the involved student and staff, informing them of that decision and the reasons therefor.
If the Associate Dean for Student Success and Academic Counseling believes a complaint requires an administrative review, she/he shall convene a panel of three (3) to four (4) members to review the complaint. The panel may include, but is not limited to, the Medical Director of Campus Health Services (or designee), the Director of Counseling and Psychological Services (or designee), and a faculty member-at-large who is uninvolved in the student’s situation. Additional members representing a specific, credentialed professional expertise pertinent to the situation may also be included.
The student may attend the panel meeting to present his/her case and may be accompanied by a faculty or staff advocate of his/her own choosing. The advocate shall not participate in the panel’s vote.
The panel will convene and review the complaint in a timely manner, and a summary of the panel’s findings and recommendations will be forwarded to the Associate Dean for Student Success and Academic Counseling, who will contact the involved student and staff, informing them of a decision. The decision of the Associate Dean for Student Success and Academic Counseling may be appealed to the Associate Vice Chancellor for Student Affairs and the Senior Associate Dean of Undergraduate Education. In the event that time is of the essence in such an appeal and either of those officials is not available, the other may decide the appeal.
Students with grievances or complaints against the University based on violations of Section 504 of the Rehabilitation Act or the Americans with Disabilities Act as Amended (ADAAA) also have the right to file a complaint with a designated federal agency.
U.S. Department of Education, 1100 Pennsylvania Ave. N.W., Room 316, P.O. Box 14620, Washington DC 20046-4620, or telephone (202) 208-2545.